Privacy Policy

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to: Name, Email address, Telephone number.

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies and measurement

We store as little as we can. Until you choose Accept analytics in the cookie bar, nothing is sent to Google Analytics and no analytics cookie is set.

• Your cookie choice: kept in your browser's local storage for six months. After that, or if our choices change, we ask again.
• The site notice: if you close the notice at the top of the page, your browser's local storage remembers it.
• Language: a session cookie (NEXT_LOCALE) is set only when you open the site in a language other than your browser's. It is deleted when you close the browser.
• Google Analytics, only with your consent: Google Analytics 4 counts visits and the pages read. Advertising features and Google signals are switched off. It sets the cookies _ga and _ga_ followed by an ID, which last up to two years. If you withdraw consent, measurement stops at once and we delete these cookies.
• Spam checks: our contact form uses Google reCAPTCHA to tell people from automated spam. Google runs this check under its own privacy policy and may set its own cookies for it.
• Changing your choice: use Cookie settings at the bottom of any page. You can also delete this site's cookies and stored data in your browser at any time.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Hetzner: hosting of this website.
• Google: reCAPTCHA spam checks on our forms and on the AI receptionist, and the language model behind the AI receptionist.
• ElevenLabs: the AI receptionist (voice, transcript and summary).
• Resend: delivery of contact form emails to our team.
• Google: Google Analytics, only if you accept analytics in the cookie bar.

Client projects and data

When we handle personal data for a client in project work, these rules apply.

• The projects we host run on our servers at Hetzner in Germany, inside the EU.
• Before we handle personal data for a client, we sign a data processing agreement under Article 28 of the GDPR, and we process that data only on the client's documented instructions.
• Any provider we bring in for a project is bound by contract to the same data protection duties.
• In AI work we use the business APIs of providers such as OpenAI and Anthropic. Under their business terms, what we send is not used to train their models. Where data leaves the EU, it is covered by an adequacy decision or Standard Contractual Clauses.
• When a visitor talks to an AI, as with Samantha on this site, we say so.

AI receptionist (voice and chat)

On some pages you can talk or type to Samantha, our AI receptionist. She is a computer program, not a person. A conversation starts only when you press the start button.

• What is processed: your voice while the conversation runs, a written transcript, any details you choose to give (such as your name, company, email address or phone number) and technical data such as your IP address.
• Who processes it: our provider ElevenLabs runs the conversation, writes the transcript and a short summary, and sends the summary to our team by email. The replies are written by a language model from Google, used through ElevenLabs.
• Audio: we do not keep recordings of web conversations.
• Transcript: the transcript is kept by ElevenLabs for 30 days, then deleted. The summary sent to our team by email is kept as long as we need it to handle your enquiry, as with contact form messages. Our own website server does not store the transcript.
• Limits on use: to prevent misuse, our server counts conversations per visitor for one day. For this count it keeps a coded form of your IP address that changes every day, not the address itself.
• Why we process it: to run the conversation you asked for and to answer your enquiry. The legal basis is your consent when you start the conversation, and steps you ask us to take before a possible contract.
• Where: ElevenLabs may process the conversation outside the European Union, under its data processing terms.
• Your choices: you can use the contact form instead. To have a conversation deleted before the 30 days end, contact us and quote the reference shown at the end of the conversation.

Do not share passwords, payment card details or other sensitive information in a conversation.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.