A European technical, creative and marketing services agency based in Strasbourg that provides innovative multimedia solutions across the full digital spectrum. Our services include software production, app build, responsive website design, hosting, 3D production, search engine optimisation, audio, video and print design. Our network of consultants are able to take your business to the next level in your digital campaign on time and on budget.

Contacts

4 Rue Sabine, 67000 Strasbourg, France

info@techniciti.eu

+33 (0)3 88 51 33 09

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Technology

Salesforce pushes into customer service staff management with Service Cloud Workforce Engagement

With Workforce Engagement, Salesforce is expanding its Service Cloud offering to include AI-based service call prediction, personnel capacity planning and staff training.